Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems. Opera knowledge preferred.

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

We are looking for a reliable and detail-oriented Housekeeper to join our team. This role is essential to delivering a clean, comfortable, and high-quality experience for our guests.

The Housekeeper is responsible for cleaning and servicing guest rooms to brand standards, maintaining cleanliness in assigned areas, and ensuring rooms are ready efficiently for incoming guests.

This is a physically active role that requires attention to detail, consistency, and the ability to work at a steady pace to meet daily room targets.

Responsibilities

• Clean and service guest rooms according to hotel standards
• Change linens, towels, and restock guest amenities
• Ensure rooms are properly set up and guest-ready
• Maintain cleanliness and organization of carts and storage areas
• Report maintenance issues or damages promptly
• Follow all safety, sanitation, and cleaning procedures
• Assist with laundry or additional housekeeping tasks as needed

Qualifications

• Experience in housekeeping, cleaning, or similar role preferred (not required)
• Strong attention to detail and high personal cleanliness standards
• Ability to meet daily room cleaning quotas
• Physical stamina (standing, walking, lifting, and repetitive tasks throughout the shift)
• Reliable and responsible when working in guest rooms
• Ability to work in a fast-paced environment
• Basic communication skills

Schedule

• Full-time position
• Morning shifts (typically 8:00 AM – 4:30 PM)
• Weekends and holidays required

Perks

• Competitive hourly pay
• Paid time off
• Opportunities for growth within the company
• Supportive team environment