We are looking for a reliable and detail-oriented Housekeeper to join our team. This role is essential to delivering a clean, comfortable, and high-quality experience for our guests.

The Housekeeper is responsible for cleaning and servicing guest rooms to brand standards, maintaining cleanliness in assigned areas, and ensuring rooms are ready efficiently for incoming guests.

This is a physically active role that requires attention to detail, consistency, and the ability to work at a steady pace to meet daily room targets.

Responsibilities

• Clean and service guest rooms according to hotel standards
• Change linens, towels, and restock guest amenities
• Ensure rooms are properly set up and guest-ready
• Maintain cleanliness and organization of carts and storage areas
• Report maintenance issues or damages promptly
• Follow all safety, sanitation, and cleaning procedures
• Assist with laundry or additional housekeeping tasks as needed

Qualifications

• Experience in housekeeping, cleaning, or similar role preferred (not required)
• Strong attention to detail and high personal cleanliness standards
• Ability to meet daily room cleaning quotas
• Physical stamina (standing, walking, lifting, and repetitive tasks throughout the shift)
• Reliable and responsible when working in guest rooms
• Ability to work in a fast-paced environment
• Basic communication skills

Schedule

• Full-time position
• Morning shifts (typically 8:00 AM – 4:30 PM)
• Weekends and holidays required

Perks

• Competitive hourly pay
• Paid time off
• Opportunities for growth within the company
• Supportive team environment 

The Housekeeping Assistant Supervisor supports the Housekeeping Supervisor in overseeing daily operations of the housekeeping department. This is primarily a part-time supervisory and coordination role. If operational needs require additional hours, the employee may transition to a full-time schedule by taking on room attendant duties alongside supervisory functions.

Supervisory Responsibilities

• Assist in directing and coordinating daily work assignments for room attendants and housepersons
• Conduct room inspections to verify cleanliness and IHG brand standard compliance
• Provide on-the-job coaching and guidance to housekeeping team members
• Ensure proper use and storage of cleaning chemicals and equipment
• Report maintenance issues, safety hazards, or guest complaints to the appropriate department
• Assist in verifying room statuses in the property management system (PMS)
• Monitor cart organization and communicate restocking needs
• Support team morale and uphold a professional work environment
• Enforce hotel policies, safety procedures, and brand standards
• Fill in for the Housekeeping Supervisor during absences or peak periods
• Assist with opening and closing duties for the department as needed
• Complete inspection reports and end-of-shift documentation accurately

Additional Duties (Full-Time Schedule)

When scheduled full-time, the Assistant Supervisor will also perform room attendant duties, including:

• Clean and service assigned guestrooms per brand standards (bed making, bathroom sanitization, vacuuming, dusting, replenishing amenities)
• Maintain hallways, service areas, and linen closets clean and organized
• Remove trash and soiled linens; restock rooms with fresh supplies
• Respond to guest requests for extra towels, linens, or amenities
• Operate housekeeping equipment safely and correctly
• Report damage, missing items, or unusual room conditions to the supervisor

Qualifications

• High school diploma or equivalent preferred
• Minimum 1 year of experience in hotel housekeeping or a related role
• Prior lead or supervisory experience is a plus
• Strong attention to detail and commitment to quality
• Ability to work independently and as part of a team
• Professional demeanor and strong interpersonal skills
• Bilingual (English/Spanish) preferred

Physical Requirements

• Ability to stand, walk, bend, and lift for extended periods
• Ability to lift and carry up to 30 lbs
• Ability to push and maneuver a fully loaded housekeeping cart
• Comfortable working with cleaning products in a ventilated environment

Compensation

• Starting wage: $16.00 per hour
• IHG employee travel discount program
• Opportunity for advancement within the department